Online Technical Support Request Form

 
Support request procedures
 
(*)Company Name 
(*)First Name 
(*)Last Name 
Job Title 
(*)E-mail 
Contact Phone 
Availability 
(*)Case Description 
(*)Support Issue 
(*)Current Behavior 
(*)Expected Behavior 
 
(*)I need FTP access Check if you need FTP access for uploading a Test Case. Our Support Team will get back to you with uploading instructions.
 
(**)Test Case Agreement  I understand that I must submit a test case upon request by INFINITE Software and that INFINITE Corporation will bill me for me for time spent developing a test case if I do not submit one.
 
(*)INFINITE Product 
(*)Version 
(*)Platform OS Version 
Database Version 
INFINITE Corporation remote access method 
  IMPORTANT - Access must be granted upon request by INFINITE Corporation technical staff when required to diagnose and resolve an issue
 
(*)Severity Level 
How to determine this value?
 
Steps taken to eliminate various issues 
 
(*)Troubleshooting Steps Agreement  I understand that if I do not take these steps and the issue proves to be caused by one of these factors, INFINITE Corporation has the right to bill me for time spent correcting the issue at the currently prevailing service rate.
 
(*)Additional comments 
   
   
(*) Required Fields
  
TERMS & CONDITIONS
 INFINITE Software provides reasonable technical support assistance on its family of products. We will make its best effort to correct reproducible programming errors. This assistance includes answering questions about use and performance, and remediation of errors. Support may not be available for some BABY and Unibol products. Click here to learn how to use this form

INFINITE Corporation respects your privacy. All your information provided on this form will remain the sole property of INFINITE Corporation and shall be used only in connection with your technical support request in accordance with the terms of your current Maintenance Contract.
 
 

TRADEMARKS

Copyright © 2010 INFINITE Corporation. IBM Midrange,AS/400, OS/400 and System/36 are registered trademarks of the IBM Corporation.Windows, Internet Explorer, Visual Basic,VB Scripting are registered trademarks of Microsoft. INFINITEweb, INFINITE BI, INFINITEiSeries, INFINITE 36 are registered trademarks of INFINITE Corporation. All other product and brand names are registered trademarks of their respective companies. No part of this document may be reproduced without written permission of INFINITE Corporation.